Returns & Exchanges

At Hotel Chocolat, we want you to be delighted with your luxury cocoa treats; if your order arrives damaged or fails to meet our high quality standards, we offer a 30-day satisfaction guarantee. Due to the perishable nature of our products, please contact us immediately regarding any food quality concerns to ensure a swift resolution.

Return Process

• 1.
  Contact Customer Care

  Reach out to our dedicated support team via email or live chat with your order number and details regarding the issue with your chocolate.

• 2.
  Provide Evidence

  For items damaged in transit or quality issues, please include clear photographs of the product and its original packaging for our review.

• 3.
  Return Authorization

  Once approved, we will provide a prepaid return label or instructions for returning non-perishable gift items to our fulfillment center.

• 4.
  Refund or Replacement

  After your return is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement order at no extra cost.