Frequently Asked Questions

Everything you need to know about your luxury chocolate experience.

How do you ensure chocolate doesn't melt during shipping?

We use specialized temperature-controlled packaging and insulated liners during warmer months to ensure your chocolates arrive in perfect, tempered condition.

Are your chocolate products suitable for vegans?

We offer a dedicated range of vegan-friendly chocolates, including our high-cacao dark chocolate selections and our innovative Nutmilk range made without dairy.

What is your policy on ethically sourced cacao?

We practice 'Engaged Ethics.' We pay our farmers more than the Fairtrade price, provide sustainable farming equipment, and guarantee a market for their entire crop.

Can I include a personalized message with my gift order?

Yes, you can add a complimentary personalized message to any order during the checkout process, which will be printed on a high-quality gift card.

How should I store my chocolates once they arrive?

For the best tasting experience, store your chocolates in a cool, dry place between 12°C and 18°C, away from strong odors and direct sunlight.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our guest services for a full replacement or refund.